1. Overview

At Trishay Sansthan, we take utmost care in delivering authentic astrological services, Vastu solutions, and energized physical items. Please review our policy regarding returns, refunds, and cancellations below.

2. Physical Products (Rudraksha, Gemstones, Bracelets, Pendants, Yantras, & Brass Fixtures)

Returns & Replacements Eligibility

• Timeframe: Customers can request a replacement or return for physical items within 48 hours of delivery only in cases of transit damage, manufacturing defects, or incorrect item delivery.

• Condition: Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

• Unboxing Video Requirement: To process claims for damaged or missing items, a clear, unedited unboxing video from the time of opening the courier package is mandatory.

Non-Returnable Items

• Custom-energized products, personalized metal pendants, and customized Vastu energy tools cannot be returned or exchanged once dispatched, as they are specifically prepared for the individual client.

3. Professional Consulting Services (Vastu & Astrology Consultations)

• Advance Payment: All consultation fees (online or in-person at our College Road, Nashik office) are payable in advance to secure the appointment slot.

• Rescheduling: If you need to reschedule your consultation, you must inform us at least 24 hours prior to the scheduled appointment time.

• Cancellation & Refunds: Because consultation fees compensate for expert time, preparation, chart casting, and diagnostic analysis, fees paid for completed consultation sessions are non-refundable. If an appointment is canceled by Trishay Sansthan due to unforeseen circumstances, a full refund or an immediate alternative slot will be provided.

4. Digital Programs, Courses, and Reports

• Digital Delivery: Digital products, automated Kundli reports, and online course access credentials are delivered instantly via email or WhatsApp upon successful payment.

• Refunds: Due to the instant downloadable and electronic nature of digital reports and online learning access, all sales of digital reports, PDFs, and online courses are final and non-refundable.

5. Refund Processing Timeline

• Once a returned physical product is received, inspected, and approved at our Nashik office, approved refunds will be processed within 5 to 7 business days.

• Refunds will be credited automatically back to the original payment method (Credit/Debit Card, UPI, Net Banking, or Wallet) used during checkout through our payment gateway partner.

6. Shipping & Delivery Policy

• Delivery Timeline: Physical orders within India are typically processed and dispatched within 2 to 3 business days, and delivered within 5 to 7 business days depending on the shipping destination.

• Shipping Partners: All orders are shipped via reputed courier and logistics aggregators. Trishay Sansthan is not liable for unexpected transit delays caused by third-party courier services.

Contact Us

If you have any questions, cancellation requests, or require assistance regarding your order, please contact our support desk:

• Email: trishaysansthan@gmail.com

• Phone / WhatsApp: +91 9823265487 | 8767638099

• Address: Trishay Sansthan, College Road, Nashik, Maharashtra 422005